Coming soon
SmartLoop.
Live DemoJoin the waiting list→
Built for Autotask MSPs

We rebuild your ticket emailswith the survey built in — free.

One-click CSAT inside your ticket-close emails — scored by technician and client, with an alert the moment one comes back unhappy. One flat price, every feature, no per-agent fees.

Join the waiting list→Live Demo→
Built by an MSP, for MSPs — Elliot Tabush, founder
✦Free when you sign up

Still running old, outdated ticket emails?
We’ll modernize them for you.

Plenty of MSPs are still sending the plain-text template Autotask shipped with years ago. Sign up and our team rebuilds yours into clean, modern, on-brand emails — with the one-click survey built right in. No charge, no catch.

Works with
Why SmartLoop

The right tool for the job.

Unlike other CSAT tools, we redesign your ticket emails for you — and you’ll never pay per agent.

01
Built for MSPs.
Syncs straight from Autotask — techs, clients, tickets. No CSVs, no field mapping.
02
One simple price.
$189 a month, whatever your size — every feature included. No tiers, no per-survey fees, no games. The price on the page is what you pay.
03
Zero customer friction.
One-click ratings inside your resolution email. No portal, no login, no 12-question survey.
04
Simply designed, not bloated.
CSAT by tech, client, and queue — answers, not a chart builder to configure.
How it works

From signup to action — done for you.

You don’t set anything up. We rebuild your ticket emails, embed the survey, and connect your PSA. Then ratings start arriving and you decide what to do with them.

You sign up
Month-to-month
We redesign emails
Done for you
Customers rate
One click, in-email
You act on it
Alerts, reports, action
01
Sign up.
Month-to-month, no contract. Try it for 30 days — if it’s not right for you, get your money back, no questions.
02
We redesign your emails.
Our team rebuilds your Autotask email templates — ticket close, opened, on hold, all of them — and embeds the survey in the close email. Included free.
03
Customers rate, one click.
Thumbs-up or thumbs-down right inside the resolution email. No portal, no login — that’s why responses keep coming.
04
You act on it.
Live dashboards, alerts on detractors, reports by tech and client. The feedback shows up where you can actually use it.
30-day money-back guarantee. If SmartLoop isn’t earning its keep in your first month, we’ll refund you. No forms, no calls to retain you.
Features

Everything you need, nothing you don’t.

One platform for the entire feedback loop — from the first click in a customer’s inbox to the alert on your service manager’s phone.

One-click surveys
Three rating buttons embedded in your resolution email. No portal, no login, no 12-question survey.
PSA integration
Connect Autotask in minutes with an API key — techs, clients, and tickets sync automatically. ConnectWise and HaloPSA coming soon.
PSA writeback
Sentiment, score, and verbatim comment posted back onto the ticket — the rep sees it next to their work.
Real-time alerts
Detractors page the right person in Microsoft Teams in under a minute. Smart de-dup, snooze, and acknowledge.
Reports
Per-tech, per-client, and per-board reports. Schedule them, white-label them, ship them to a QBR PDF.
Live dashboards
CSAT, response rate, detractor count, trends — by tech, by client, by service board. Updated in real time.
NPS surveys
Quarterly relationship pulse alongside transactional CSAT. Same engine, same inbox, same reports.
Insightful data
Verbatim comments, recurring themes, board-level trends. Find the why behind the score, not just the score.
AI insights
Auto-categorize responses, flag churn risk, surface coaching moments. Your data, working for you in the background.
Pricing

One plan. All features included.

$189 a month, whatever your size — unlimited technicians, unlimited surveys, every feature. Month-to-month, no contract, with a 30-day money-back guarantee.

One flat price
$189/month
All features included · billed monthly · cancel any time

One price for your whole team. However many technicians, however many surveys — every feature, always $189. No tiers, no per-survey fees, no add-ons.

Sign up →
Month-to-month, no contract. 30-day money-back guarantee.

Everything included.

One-click surveys
PSA integration
PSA writeback
Real-time alerts
Reports
Live dashboards
NPS surveys
Insightful data
AI insights
Microsoft Teams alerts
SAML / Entra SSO
SOC2 + audit log
Get started

See what your customers
actually think.

Join the waiting list→
Month-to-month · no contract · 30-day money-back guarantee